CHARACTERISTICS OF A GOOD CLAIMS ADJUSTER:
Gender, age, race, education, financial condition, marital status or religion, cannot characterize a good claims adjuster. We have many fine adjusting, supervisory and management personnel from all walks of life. There are a few characteristics that we feel are important for success in the claims field:

• First and foremost, the claims adjuster must be an individual who possesses the highest degree of integrity. Integrity demonstrated in their dealings with the Company, the Client, the Insured and with the Claimant.

• The adjuster should have the drive to see the job through and to succeed. They should not be looking to do the job halfway or in taking shortcuts. This is not to say they should not look for ways to handle the claim efficiently, but not at the expense of providing the best service possible.

• The adjuster must be one who shows common sense and be able to think on their feet. No amount of training can prepare you for everything that may come your way during the course of the claim, especially when you are out in the field. Sometimes it requires the adjuster to take a different approach to resolving an issue. Again, this must be performed with the utmost integrity and good faith.

• The adjuster must be analytical. Many issues, especially involving liability aspects, are not always black and white. Additionally, some people will tell you something in a distorted or biased manner for their own benefit. An adjuster must be able to weigh and consider all the issues before making a final determination regarding liability. Likewise, most coverage issues require an analytical mind.

• The adjuster must be an effective communicator. In the course of the claim, an adjuster will deal with a wide variety of individuals. It is imperative that the adjuster be able to effectively communicate with each person with whom he or she comes in contact. In order to effectively communicate, the adjuster must:

  Establish credibility with the other party.
  Be able to put the other party at ease.
  Be knowledgeable of the subject being discussed.
  Be able to overcome the other party's fears and apprehensions.
  Be sure that the information being passed to the other party is understood.
  And finally, in order to be an effective communicator, the adjuster must be a good   listener.

• The adjuster must have excellent written communication skills. In order to write reports and communicate with customers, the adjuster must be able to write clearly and concisely.
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